Privacy Policy
Your privacy is important to us. This policy explains how Phantom Forge collects, uses, and protects your information.
Last updated: January 7, 2025
Phantom Forge is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our PC building products and services.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through Stripe)
- Account credentials and preferences
- Communication history and support tickets
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics
- PC build configurations and preferences
- Performance benchmarks and system specifications
- Cookies and similar tracking technologies
Transaction Information
- Purchase history and order details
- Product reviews and ratings
- Warranty claims and service requests
- Shipping and delivery information
Service Provision
- Process orders and payments
- Provide customer support
- Deliver products and services
- Manage warranties and returns
Communication
- Send order confirmations
- Provide shipping updates
- Share product recommendations
- Send marketing communications (with consent)
Improvement
- Analyze website usage
- Improve our services
- Develop new features
- Personalize user experience
Legal Compliance
- Comply with applicable laws
- Prevent fraud and abuse
- Enforce our terms of service
- Respond to legal requests
We may share your information in the following circumstances:
Service Providers
Trusted third parties who assist with business operations, including shipping, payment processing, and customer service.
Legal Requirements
When required by law, court order, or government authority, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or asset sales, subject to confidentiality obligations.
Consent
With your explicit consent for specific purposes not covered in this policy.
Note: We never sell your personal information to third parties for marketing purposes.
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure
- Regular security updates and patches
- Access controls and authentication
- Data backup and recovery systems
Administrative Safeguards
- Employee training on data protection
- Confidentiality agreements
- Regular security audits
- Incident response procedures
- Data retention policies
Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Phantom Forge uses Stripe, Inc. ("Stripe") for payment processing services. When you make a purchase, your payment information is processed directly by Stripe.
Stripe's Role
- Securely processes credit card and payment information
- Handles payment authorization and settlement
- Provides fraud detection and prevention
- Maintains PCI DSS compliance standards
Information Shared with Stripe
- Payment card information
- Billing address and contact information
- Transaction amount and description
- Customer identification for dispute resolution
Stripe Privacy Policy: Stripe's handling of your payment information is governed by their privacy policy, available at stripe.com/privacy
We do not store complete credit card information on our servers. Only the last four digits and card type are retained for order reference and customer service purposes.
You have the following rights regarding your personal information:
Access
Request a copy of your personal information we hold.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information, subject to legal requirements.
Portability
Receive your data in a structured, machine-readable format.
Opt-out
Unsubscribe from marketing communications at any time.
Restriction
Limit how we use your personal information.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Note: Some requests may require identity verification to protect your privacy and security.
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@phantomforge.com
Phone
1-800-PHANTOM (1-800-742-6866)
Mailing Address
Phantom Forge, Inc.
123 Tech Street, Suite 456
San Francisco, CA 94105
United States
This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.