Terms of Service
These terms govern your use of Phantom Forge's website, products, and services.
Last updated: January 7, 2025
Welcome to Phantom Forge. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.
Phantom Forge is a premium PC building and component retailer specializing in custom gaming rigs, workstations, and high-performance computer systems. We provide both pre-built systems and individual components with comprehensive support services.
Important: Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.
By accessing, browsing, or using the Phantom Forge website, creating an account, or purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Eligibility
- You must be at least the Legal Working Age to use our services
- You must have the legal capacity to enter into binding contracts
- You must not be prohibited from using our services under applicable law
- All information provided must be accurate and truthful
Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the modified Terms.
Product Categories
- Pre-built gaming PCs and workstations
- Custom PC building services
- Individual computer components
- Peripherals and accessories
- Software licenses and subscriptions
Services Offered
- Custom PC design and consultation
- Professional assembly and testing
- Performance optimization
- Technical support and troubleshooting
- Warranty and repair services
Product Availability
All products are subject to availability. Prices and specifications may change without notice. We reserve the right to limit quantities and discontinue products at our discretion.
Custom builds typically require 5-10 business days for assembly and testing before shipping.
Order Process
- Browse our products and add items to your cart
- Review your order and proceed to checkout
- Provide accurate shipping and billing information
- Select payment method and complete the transaction
- Receive order confirmation via email
Payment Methods
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- PayPal
- Apple Pay and Google Pay
- Bank transfers (for large orders)
Payment Terms
- Payment is due at time of order
- All prices are in USD unless noted
- Taxes will be calculated at checkout
- Payment processing via Stripe
- Financing options available for qualifying orders
Secure Payments: All payment information is processed securely through Stripe's PCI-compliant infrastructure. We do not store credit card information on our servers.
Order Confirmation
Orders are confirmed only after payment verification. We reserve the right to cancel orders due to pricing errors, inventory issues, or suspected fraudulent activity.
Shipping Options
5-7 business days - Free on orders over $100
2-3 business days - $29.99
Next business day - $59.99
Delivery Terms
- Shipping times exclude weekends and holidays
- Signature required for orders over $500
- Delivery to business addresses preferred for large items
- International shipping available (additional fees apply)
- Tracking information provided for all shipments
Restricted Areas
We cannot ship to PO boxes, APO/FPO addresses, or certain remote locations. Contact us for special delivery arrangements.
Risk of Loss
Risk of loss and title for items pass to you upon delivery to the shipping carrier. We are not responsible for lost or stolen packages after delivery confirmation.
Warranty Coverage
Complete Systems
- • 2-year parts and labor warranty
- • Free technical support
- • Performance guarantee
- • Onsite service available
Individual Components
- • Manufacturer warranty honored
- • 30-day return policy
- • Dead-on-arrival replacement
- • Extended warranty options
Return Policy
Standard Returns
- 30-day return window from delivery date
- Items must be in original condition and packaging
- All accessories and documentation must be included
- Return shipping costs are customer's responsibility
- 20% restocking fee may apply to custom configurations
Exceptions
- Software and digital downloads (no returns)
- Custom cables and personalized items
- Items damaged by user error or misuse
- Products missing serial numbers or UPC codes
Warranty Claims
To initiate a warranty claim or return, contact our support team with your order number and description of the issue. We may require photos or diagnostic information to process your claim efficiently.
Note: Warranty coverage may be void if products are damaged due to overclocking, physical damage, or use outside manufacturer specifications.
Account Creation
You may create an account to access additional features, track orders, and manage your preferences. Account creation requires accurate personal information.
Account Responsibilities
- Maintain accurate account information
- Keep login credentials secure
- Notify us of unauthorized access
- Comply with all terms and policies
- Use the account only for lawful purposes
Account Benefits
- Order history and tracking
- Saved addresses and payment methods
- Exclusive offers and early access
- Priority customer support
- Warranty registration tracking
Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk. You may close your account at any time by contacting customer support.
Our Content
All content on our website, including text, graphics, logos, images, software, and design elements, is owned by Phantom Forge or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Permitted Uses
- Personal, non-commercial browsing
- Downloading for personal use
- Sharing product links and reviews
- Educational or informational purposes
Prohibited Uses
- Commercial reproduction or distribution
- Modification or reverse engineering
- Removal of copyright notices
- Creation of derivative works
User-Generated Content
By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.
Important Legal Notice: Please read this section carefully as it affects your legal rights.
Disclaimer of Warranties
Except as expressly stated in our warranty policy, our services and products are provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability and fitness for a particular purpose.
Limitation of Damages
Our liability for any claim shall not exceed the amount paid for the specific product or service. We shall not be liable for indirect, incidental, consequential, or punitive damages.
Excluded Damages
- Lost profits or revenue
- Data loss or corruption
- Business interruption
- Loss of goodwill
- Consequential damages
Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, pandemics, supply chain disruptions, or government actions.
Indemnification
You agree to indemnify and hold harmless Phantom Forge from claims arising from your use of our services, violation of these Terms, or infringement of third-party rights.
Applicable Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association.
Arbitration Agreement
- Binding arbitration for all disputes
- Individual arbitration only (no class actions)
- Arbitrator's decision is final
- Limited discovery and appeal rights
Exceptions
- Small claims court disputes
- Intellectual property claims
- Injunctive relief matters
- Emergency relief requests
Jurisdiction
You consent to the exclusive jurisdiction of courts in San Francisco, California for any matters not subject to arbitration.
For questions about these Terms of Service or our policies, please contact us:
Email Support
legal@phantomforge.com
support@phantomforge.com
Phone Support
1-800-PHANTOM (1-800-742-6866)
Mon-Fri 9AM-6PM PST
Corporate Address
Phantom Forge, Inc.
123 Tech Street, Suite 456
San Francisco, CA 94105
United States
These Terms of Service constitute the entire agreement between you and Phantom Forge regarding the use of our services.